Monsters in Meetings - How to Restore Focus

from Able Leader, May 2005

by Steve Kaye

Here's how to deal with two situations that upset the focus in a meeting.

First: Multiple Conversations

Side conversations ruin meetings by destroying focus and fragmenting participation.

Approach 1: Ask for cooperation

Start by asking everyone to cooperate. Look at the middle of the group (instead of at the talker) and say:

"Excuse me (pause to gain everyone's attention). I know all of your ideas are important. So, please let's have one speaker at a time."

"Excuse me. I'm having difficulty hearing what [contributing participant] is saying."

"There seems to be a great deal of interest for this issue. Could we have just one speaker at a time?"

These statements diplomatically acknowledge that a side conversation is occurring without naming the participants or putting them on the spot. Hostile statements, such as: "Hey you! Stop that!" will create hard feelings that undermine your effectiveness as a leader.

Approach 2: Change the process

If side conversations continue, change the rules to make cooperation more convenient. For example, you could use a speaking prop.

A speaking prop is an object that entitles the holder to speak. When the person finishes speaking, the prop is passed on to the next person who wants to speak. Possible props include a gavel, paper cup, or toy. If you are working on a controversial issue, select a soft object, such as a teddy bear or foam ball. It reduces stress and potential injury (if thrown).

Introduce the new process by saying:

"We seem to have a lot of enthusiasm for this issue. So, let's decide that only the person holding the gavel (cup, teddy bear, foam ball) may speak. Is that okay?"

Notice this statement begins with a complimentary acknowledgment of the situation (multiple conversations) followed by a suggestion and ends with a request for cooperation.

Use these techniques to regain control of your meeting.

This is the second of a seven part article on Managing Monsters in Meetings.

- - -

Second: Drifting From the Topic

Although new ideas lead to creative solutions, they can be a challenge when they interrupt or distract the work on an issue.

Approach 1: Question the relationship to topic

When new ideas seem inappropriate, say:

"That's an interesting point (or question). And how does it relate to our topic?"

"Excuse me. We started talking about our budget and now we seem to be discussing payroll administration. Is this what we want to work on?"

"We seem to be working on a new issue. I'm sure this is important, and I wonder what you want to work on with the time we have left?"

These statements greet the ideas with compliments and requests for clarification. This recognizes that the other person could believe the idea relates to the topic, which it may.

Approach 2: Place in the Idea Bin

Use an Idea Bin to manage unrelated ideas. This powerful tool is a blank chart page posted on the wall with the title: Idea Bin. Some groups call it an Issue Bin or Parking Lot. The scribe writes new ideas on this chart page or the participants write their ideas on Post-it(™) Notes that they place on the page.

Direct new ideas to the Idea Bin by saying:

"That's a great idea. Could you put it in the Idea Bin?"

When you plan the agenda, leave time at the end of the meeting to check the Idea Bin. You will find that many of the new ideas were resolved during the meeting. If possible, deal with the remaining ideas that have merit or place them on future agendas.

Use these techniques to bring your meeting back to the issue on your agenda.

This is the second part of a series of articles on Managing Monsters in Meetings. Next month I'll show you how to deal with difficult people who get in the way of holding an effective meeting.

Much success,

Steve Kaye
714-528-1300