Montezuma Quail, Male, (c) Photo by Steve Kaye

Incredible Customer Service

Incredible Customer Service


Montezuma Quail, Male, in post about Incredible Customer Service, (c) Photo by Steve Kaye

Montezuma Quail, Male


Can Incredible Customer Service seem ordinary?

Perhaps when it’s like a Montezuma Quail.

Few people see this bird because it’s rare.

Yet, when it appears, it walks out as if it had always been there.

While staying at the Casa de San Pedro B&B, someone spotted a Montezuma Quail in the front yard. I hurried to the window and caught a glimpse. Then the bird flew away.

I told the owners that I’d really like to take a photo of a Montezuma Quail.

Two days later Patrick knocked on my door. “It’s here.”

I grabbed my camera and followed.

I’m using a Canon 7D Mark II with a 600 mm f/4 lens on a large tripod with a gimbal head. This system is big, awkward, and heavy.

We stopped at the front door.

“Open it slowly,” I said.

Patrick eased the door open and then dropped into a crouch, thereby holding the door open with his side.

Now I could set the tripod and take photos over Patrick.

And so here we are with a very special photo.

In business we call this incredible customer service.

In life it’s knowing what to do. Spontaneously. Seamlessly. Gracefully.

Much success,

Steve Kaye


Help Birds Tip

Support organizations that work to protect rare, scarce, endangered birds. I especially like the American Bird Conservancy.

Here’s an excellent book that tells what’s happening and what you can do to help. See: The American Bird Conservancy Guide to Bird Conservation.


Birding Resources

Casa de San Pedro is more than an outstanding B&B with gourmet breakfasts. It’s a wonderful place where you can experience the serene beauty of Nature. See more here.


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8 Comments
  • Kirk Stitt
    Posted at 19:33h, 19 April

    Casa de San Pedro is an extraordinary place to stay . Hosts Karl an d Patrick are first rate.

  • Kathryn Grace
    Posted at 10:28h, 20 April

    Steve, knowing the story behind this shot gives me almost as much pleasure as the image itself. It looks for all the world like you sat in a blind for days to capture this delightful creature. I suppose in a way you did! Pairing it with your B&B owner’s apparent excitement, and making the connection with exemplary customer service and mindfulness: Tender. Like a meditation. Thank you.

  • Jo-ann Coller
    Posted at 10:58h, 21 April

    Wow, never seen this bird, beautiful, it doesn’t look real. Great photo. Bring this shot to our club meeting if you can
    Jo-Ann

  • Bob Franz
    Posted at 11:44h, 21 April

    Great photo! You are indeed an artist!

  • Jacqueline Migell
    Posted at 13:08h, 21 April

    A gorgeous shot of a gorgeous bird.

  • Eileen Brownell
    Posted at 21:36h, 21 April

    Great photo!!! We have lots of quail in Bidwell Park here in Chico. They are similar, this one however is far more beautiful! Thank you for sharing.

  • Jessina Peterson
    Posted at 22:55h, 21 April

    Wow, he’s gorgeous! Thanks for sharing.

  • Kristin Risley
    Posted at 19:38h, 26 May

    Wow!!! He is spectacular. What a crisp, beautiful picture. Thanks.

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